Our Nine Key Principles of Good Quality Care

Caring for the whole person

We believe in person centred approach to caring, we see the person not the need.

Why is this important?

People receiving care and their carer
• Feel supported
• Benefit from the social interaction of visits

Continuity of care

We endeavour to provide the same core nurses to provide individual care.

Why is this important?
People receiving care do not have to repeat information
People receiving care have confidence in the abilities of a known and trusted nurse.

Personal manner of staff

Our attitude matters!

At Community Nurses Australia communication is key, for us to provide you with the best quality care. Our nurses are caring, compassionate, polite, and respectful. We recognise that attitudes are imperative for effective communication and building trust.

Why Is this important?
So, you can feel cared for and more confident in the care you are receiving.

Reliability of appointments

We believe in valuing your time.

We provide reliable, predictable timing of your appointments and will inform you of any disruptions to this as soon as possible.

Why Is this important?
You can plan and maintain your routines
Plan for appointments and other care visits
Maintain your social networks and contacts

Being available between appointments

We are here for you 24/7 for information, advice and support

Why Is this important?
You can be confident that we are here in the event of a deterioration or sudden worsening of a problem or other issue.
You can access reassurance and advise as you need it.

Valuing and Involving care and family

With your consent we involve your carers and family members in your care planning and decisions. We value their contributions and expertise. This also helps is to address your carers own needs and personal wellbeing.

Why Is this important?
You will have an improved experience as staff can better understand your individual needs and preferences.
It will help your carers feel valued, recognised and supported in their caring role.

Being supportive advocates and coordinators

We are able to advocate and coordinate for you and your carers when dealing with multiple services.

Why Is this important?
Our nurses can discuss your needs and requirements with other professionals to support you access the services you require.

Clinical competence and expertise

All our nurses are experienced, have the knowledge and expertise to provide the best care for you.

Why Is this important?

You can be confident in the care you receive.

Client education and support to promote independence (where possible)

We believe in involving you in your care decisions and supporting you to maintain your independence.

Why Is this important?
We can build a partnership with you, helping you to feel empowered in your ability to manage your own care needs with our support.

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